App and Leads Policy
User Data and Purposes
This Policy explains NEO’s approach towards the collection, use, storage, access, transfer and handling (“Handling”)of (a) User’s personal details when registering as a User or through the continuing use of the App (including name, NRIC, telephone number(s), and mailing address) as recorded by a User in the App (collectively, the “UserData”) in compliance with the requirements of the Personal Data Protection Act 2012 and its regulations (“PDPA”),and the purposes for which NEO and its affiliates uses, stores, transfers and accesses the User Data, as summarised below (collectively, “Purposes”):
· to verify User’s identity;
· to comply with applicable laws and regulations and other legal requirements, or provide assistance in any law enforcement and investigations conducted by any governmental and/or regulatory authority; and transfer to any unaffiliated third parties and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes;.
· to protect and enforce NEO’s contractual and legal rights and obligations;
· to generate leads for potential users of our Services; and
· for any other incidental business purposes related to or in connection with the above, or otherwise with User’s consent.
By registering as a User and using the Services, User hereby agrees that NEO is authorised to Handle theUser Data for the Purposes. This includes the use of User Data for LeadGeneration by means of contact by NEO to recommend the use of NEO’s Services. User may at any time, upon giving reasonable notice to NEO, withdraw User’s consent for NEO to Handle the User Data. If User withdraws his/her consent, User will be informed of the consequences of withdrawing such consent.
User shall be entitled to log into his/her account to correct any error or omission in anyUser Data provided during registration (excluding test results), or failing such access, User may contact NEO at <firstname.lastname@example.org>. If there is any chargeable fee for any access, NEO shall notify User before processing any such request, and the access request will be processed within 30 days.
Accuracy of Personal Data
NEO shall rely on User to ensure that the UserData is current, accurate and complete. User agrees to notify NEO of any changes to any User Data.User is solely responsible for ensuring the security of his account and must notify NEO promptly of any unauthorised use or security breach of his/her account.
Retention, Storage and Security
The database that stores User Data shall be retained in a cloud-based server via Google Cloud Platform (GCP) which will be retained for as long as NEO is required to do so under applicable laws. NEO uses commercially acceptable means of protecting the User Data. However, no method of transmission over the internet, or method of electronic storage, is 100% secure and reliable, and NEO does not guarantee absolute security of the User Data. NEO’s employees and contractors are bound by strict obligations as to confidentiality and know that they are required to strictly adhere to this Policy and other applicable laws and regulations. does not generally transfer Personal Data to territories outside of Singapore but if it does so, NEO shall ensure that such cross border transfer shall be conducted in accordance with the requirements under the PDPA.
Updates to this Policy
NEO may from time to time vary this Policy. User is required to check this Policy regularly to ensure that he/she is aware of any variations made by NEO. If User continues to use the Services, User is deemed to have accepted any such variations. If User does not agree to such variations, he/she must not use the Services.
This Policy is governed by the laws of Singapore.
Opt Out Policy
Users may opt-out of being contacted at any time by writing to the person in the contact details below.NEO shall thereafter delete the User from our database and inform the User of the same, via the same contact details and address by which the request had been received. We may require proof that the opt out request came from the sameUser, for purposes of identification only. Such information shall not be retained on our database, but only used to ensure that the person requesting the deletion and the User are the same.
Complaints and Feedback Procedure
Complaints and feedback can be provided via email or telephone call, and NEO shall use best efforts to respond to the complaint within three (3) working days to notify User that the complaint is being investigated and the estimated time needed to investigate and/or resolve the complaint. Upon completion of the investigation, NEO shall provide written report to User containing the investigation findings and steps to resolution, and confirm with User that complaint has been satisfactorily resolved.
If you have any query or complaint about this Policy, please contact NEO at:
Person-in-charge: <Rupert Tan>
Address: <100 Peck Seah St>
Email: < email@example.com >
Tel No.: <+6591164906>